What WisWes does for your store

No. WisWes handles the repetitive, high-volume questions 24/7 and hands the rest to a human, so your team focuses on the conversations that genuinely need them.

Yes. WisWes detects drop-off signals and proactively re-engages a shopper who is about to leave — answering the blocker and nudging them back to checkout. That recovered sale is what WisWes calls a win-back.

Shoppers can describe what they want in plain language — “warm but not bulky,” “a gift for a 6-year-old under $30” — and WisWes uses semantic search across your live catalog to surface the right products as a slider in the chat, even across thousands of SKUs.

Yes. WisWes watches for exit-intent, idle, and cart-hesitation signals, then steps in with a timely, on-brand nudge — answering the blocker and pulling the shopper back toward checkout before they bounce.

Yes. It answers “where’s my order?” and walks shoppers through returns right in the chat, pulling from your store’s data and policies — so those repetitive tickets never reach your inbox.

Yes. WisWes can add items to the cart and apply or create a coupon mid-chat, then hand the shopper to your store’s secure checkout to pay — it never takes payment itself.

It works well for product discovery, pre-sale Q&A, and order questions on B2B catalogs, and hands off to a human for anything that needs an account manager — quotes, approvals, or custom pricing.

It auto-detects each shopper’s language and replies in it — up to 40 languages from a single setup, with no per-market configuration. Multi-storefront stores scale by plan (Pro up to 3 storefronts, Enterprise up to 5).

Yes. WisWes runs 24/7 and absorbs the high-volume, repetitive questions that spike during a sale or holiday rush, so your team can focus on the conversations that genuinely need a person.